If your purchase is in any way faulty, not fit for the purpose intended or does not match the description, we will reimburse you for the costs of returning the product to us and arrange for the product to be repaired or replaced, or you can elect to have your money refunded. This will be refused if the product is determined to have been damaged due to inappropriate use.
CHANGE OF MIND
If, for any reason, you are not totally satisfied with your purchase, you may return your items unused, in original unmarked packaging within 14 days of purchase for replacement or refund of the purchase price (excluding delivery charges). Risk of loss or damage to the goods will not be assumed by us until the item has been received at our warehouse.
Aden and Anais reserves the right to charge additional postage and handling charges for product exchanges that are not the result of product defect or our cause.
Unless the product is defective, no refunds or exchanges will be offered for products:
that have be worn or washed; or
where the packaging has been damaged or
if accessories that were originally shipped with the Product are missing.
No refunds or exchanges will be offered for products that have be worn or washed.
No refunds or exchanges will be offered on products or any garments where the packaging has been damaged.