For our Australian customers, we accept Online returns and exchanges in Dion Lee stand-alone stores. This excludes our David Jones concession store. All items purchased online including sale items are able to be returned for a refund however the item/s must be in a saleable condition, unworn with swing tags attached and returned within 15 days from the order date. Online returns and exchanges will only be accepted in store upon presentation of your Tax Invoice (this is attached to your dispatch email). Please note that all orders returned in store must have the value of the refund credited back to the original payment method. No requests to redirect the refund to other payment methods will granted.
Outside the above timeframe, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
