- if you would like to return your item and receive your refund instantly, visit refundid.com (only available to Australian customers).
- or alternatively, please lodge your return/s via our returns portal birdandknoll.returnscenter.com and follow the prompts. make sure you have your order number and email address used on your order to log in.
- once you have completed this process, you will receive an email with an RMA # and next steps including return address details for you to send your item/s back to us.
- please ensure you include your completed returns and exchange form, which is included with your original purchase.
- please note that item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached. gift cards may not be returned.
- full price orders - we want you to be completely satisfied with your online purchase. if you change your mind for any reason you can simply return your item(s) to our warehouse in sydney, australia for a full refund of the item's value within 7 days of receipt.
- sale orders - we do not accept returns on items marked as final sale, unless the item is faulty. for all other sales items we offer a store credit note or exchange. We do not offer refunds to original payment on sale items.
- store credit notes are valid for 12 months from the date of issue.
- please note that original shipping charges are non-refundable and charges for returned items are the responsibility of the customer. bird and knoll takes no responsibility for missing incoming deliveries of a return.
- we encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by bird and knoll.
