Shipping & Returns Policy
All items purchased on The DOM are eligible for a credit note for DK Active. Items are not eligible for a refund or exchange.
Please be aware that dk active is not responsible for goods that are lost or damaged during shipment, or for locating lost or stolen packages once they have been delivered.
Please ensure that you enter your correct delivery address, if you have made an error in your delivery address please contact us via email immediately. If your order has already been shipped, d+k accepts no responsibility for incorrect details entered and will not replace orders that have been sent to addresses that have been incorrectly provided by the customer.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from dk. Shipping charges incurred in connection with the return of a product are non-refundable except for defective items.
Please include your original invoice or a note with your order number and contact details, along with your desired size/item. If your desired item is in stock at the time of processing, we will ship it to you with complementary shipping.