We encourage all our customers to create an account when they purchase on The DOM for easier returns.
1. Placed order on an Account
If you have placed an order under your account, you can login to your account and request your return in your "My Account" portal.
You will receive an email with a returns address label and further instructions to complete your return by submitting your request.
2. Placed order as a Guest
Please contact our Customer Service team here so that we can assist with your return. Ensure to include your order number and product(s) you wish to return.
Our team will process the return request, and you will receive an email with details of where to send back the products.